Hire Desk Controller

East Anglia - Stanton Depot, Unit 5, O'Brien Industrial Estate, IP31 2AR

MGF are currently seeking to recruit a Hire Desk Controller to join the Hire Desk team at our Stanton Depot.

MGF is a privately owned independent company specialising in the supply of excavation support equipment to the construction industry through hire and sale. Our strategy is to provide a comprehensive service to our customers. This is achieved through continuous investment in our products, infrastructure, processes and people to achieve long term sustainable growth. Employing over 400 staff, we operate nationally from 14 locations.

Reporting to the Depot Manager, you will provide an efficient and effective service on the Hire Desk to assist the team with their activities.

Responsibilities

  • Dealing with enquiries and converting them into hire business
  • Receiving orders (On-hires) and requests for collections (Off-hires)
  • Calculation and supply of quotes
  • Dealing with damages including calculating costs and liaising with customers
  • Planning of transport for deliveries and collections
  • Develop and maintain an understanding of our product range
  • Liaising effectively with our sales team and other depots
  • To ensure visitors are assisted as required
  • General administration support to the team, including filing, photocopying, research and producing correspondence
  • Proactively work with all departments and colleagues across the range of functions to ensure we deliver the highest level of  customer service on a consistent basis

Core Requirements

  • Several years’ experience in a similar plant or hire desk environment
  • A professional manner with good communication and people skills
  • Someone who is organised and can work well in a busy team
  • Diligence and have an eye for detail
  • Strong IT Skills (MS Word, Excel and proprietary database systems)
  • The ability to work in a fast paced, challenging environment
  • Someone who is prepared to learn our extensive product range and develop exemplar customer service standards
  • Local area knowledge for the depot areas served
  • Someone who wants a challenging role and to be part of a progressive company

Additional Information

We aim to be an equal opportunities employer and welcome applications from all sections of society.

All applicants will be treated in the strictest of confidence.

To apply, please submit your CV and salary expectations to Charlotte Crawford, at: hr@mgf.co.uk

Or by post :

Charlotte Crawford
Head Office
Grant House
Lockett Road
Ashton in Makerfield
Wigan
WN4 8DE