Having joined the company in 2018, Kevin is in his fifth year with the Technical Sales team, supporting MGF customers across the South East of London including Kent and East Sussex.
Tell us a bit about your role
Based out of our Dartford depot, I provide a point of contact for customers in the region, offering advice, guidance and technical support on our range of shoring, safety and lifting equipment.
There are many facets to the role, but most important is the ability to build and maintain great relationships, by supporting existing schemes whilst developing new business. I engage with customers and projects at all levels, carrying out site visits, compiling Temporary Works design briefs, delivering tool box talks and offering industry guidance, as well as introducing new products, services and divisions to complement our existing core business.
What do you enjoy about it the most?
MGF are hugely respected and trusted in the market. This provides opportunities to work on projects and engage with contractors at all levels, some delivering interesting, complex and/or nationally important schemes. In addition, the role gives you endless opportunities to interact with and learn from people of different disciplines, at all levels of the business and wider construction industry. Every day is an opportunity to learn something new.
What was it that made you want to follow a career in technical sales?
Having worked in ‘transactional’ sales for many years, the nature of business-to-customer sales began to feel underwhelming and unrewarding. By contrast, Technical Sales requires a greater level of solution-based understanding, experience and ability to coordinate between customer, engineering and operational teams. I am now part of a team of technical professionals, in a niche part of the construction industry, all working towards the same goal, to be the best and most trusted.
What do you appreciate about having strong working relationships with customers and how that benefits your job?
It goes without saying that strong relationships at a professional and personal level are hugely important, and mutually beneficial. Whether it’s a coffee on the go, catch up in the office, or a meeting on site to discuss a scheme, engagement and trust is such an important part of the role. Delivering a consistent approach and getting things right first time is key to ensuring a positive experience for every customer.
Building new relationships and lasting friendships are some of the most rewarding parts of the job.
What do you find to be the most interesting projects to work on?
It’s no cliché to say that no job is the same as the next, many face similar challenges, but all require their own bespoke solution. For me, the most interesting projects are those unique in nature, infrastructure works, or environmental schemes that make an impact on and benefit the wider community.
For help with your next project, contact a member of our team!
