Ray has been apart of the MGF team for over 18 years, his first role was as Sales Support for our Tring depot. His many years of experience within the construction industry allows him to fully support customers within his region through technical advice and product awareness.
Tell us a bit about your role
I am based at our Tring depot, my role is predominately to provide support to our customers across the South East area; covering Bedfordshire, Hertfordshire, Buckinghamshire, Northamptonshire and Oxfordshire. Consulting regularly with new and existing customers about best practices, I liaise with all MGF internal support functions to ensure our customers receive the best service possible from the design process through to practical solutions. Providing continued on-site support for issues such as on-site repairs is also a key part of the service we provide as well as delivering toolbox talks and sales and shoring awareness presentations.
What do you enjoy about it the most?
I enjoy the challenge of something new each day as you never can learn enough, whether it’s meeting new people, looking at new opportunities to put forward or utilising our technical services to help overcome site complexities.
What was it that made you want to follow a career in technical sales?
My original role with MGF was running a busy hire desk for 6 years at our Tring depot. I soon got to learn a lot about our equipment and services. As I was involved with the technical sales team on a daily basis, this helped me to realise that it was a natural role for me.
Describe your background and how you got into the industry
I have worked within the construction industry for the last 30 years, the first 12 years were spent working in the plant hire sector for company’s such as Charles Wilson, Ashtead Plant and Hewden Stuart, where I ran busy hire desks. In 2005, I came on board with MGF and began running the Tring depot hire desk for 6 years before eventually taking on a technical sales role in 2011.
What do you find to be the most interesting projects to work on?
If I am honest, I find a lot of the projects we are involved with interesting, but the most challenging projects have to be Water Treatment works as they tend to be more complex due to their nature.
What do you appreciate about having strong working relationships with customers and how that benefits your job?
I believe that building trust with our customers is the most important aspect of what we do to develop strong working relationships that last for many years.
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