With experience in operations and sales, Tom is one of our Technical Sales Representatives for the South East, based at our depots in Tring and Dartford.
Tell us a bit about your role
My role is predominately to provide support to our customers across the South East. Consulting regularly with new and existing customers about best practices, I liaise with all MGF internal support functions to ensure our customers receive the best service possible, from the design process through to practical solutions. Providing continued on-site support for any issues that may arise as well as delivering toolbox talks and sales and shoring awareness presentations. For me, everyday is different, whether it’s visiting sites, speaking to customers or collating site information about soil conditions and surrounding areas of excavation.
What do you enjoy about it the most?
I enjoy meeting new people, developing new and existing relationships, having the opportunity to talk to customers every day about many different solutions. Being recognised as an industry specialist means that no two days are the same, this is what keeps my role interesting as you never know what to expect from one day to the next. I also enjoy how my role allows me to incorporate my knowledge about our products and services with the added bonus of being able to go out and about, visiting new and existing projects.
What was it that made you want to follow a career in technical sales?
After many years of working in operations, I felt I had given everything I could to my roles, I was ready to try something new and push myself further within my career. So, I started my journey in sales and it allowed me to start building relationships with our customers.
Describe your background and how you got into the industry
I began my career working in the yard: cleaning, welding, picking, loading and unloading jobs. I then progressed to Foreman along with Operations Manager, I really enjoyed working in these roles but wanted to try something new. It wasn’t long until I was offered the opportunity to start my journey into sales. I thought it would be a great opportunity for me to learn more about different areas of the business as well as working closer with our customers.
What do you find to be the most interesting projects to work on?
Being able to see how a project runs from start to finish is always a highlight. For me, it isn’t a project, it’s the solution that we provide. Whether it’s our largest equipment, the T700 brace, or our smallest
equipment our GRP Babyshore, knowing that the customer is satisfied with the solution and that it works for them is the most rewarding part.
What do you appreciate about having strong working relationships with customers and how that benefits your job?
I don’t take for granted that customers choose to come back to us, checking in with them regularly and maintaining close relationships with them to build their trust is important. I believe that if you are honest in your approach from the start, you will build trust with your customers and they will want to keep coming back.
For help with your next project contact a member of our team!