Phil covers Merseyside and North Wales and has worked with MGF for 11 years, he joined in 2013 as an Administration Assistant within the Marketing department based at our Head Office in Wigan. Having successfully developed into other roles leading him to his position today, here’s what he has to say about his experience so far in the industry.
Tell us a bit about your role
As a technical sales representative, I provide technical support and industry knowledge to our new and existing customers. I manage key customer accounts in my area and promote MGF to new and potential customers who can benefit from our excellent shoring, lifting and safety solutions. When dealing with an enquiry, I am responsible for understanding our customers’ needs and advising on the best possible solution. If a temporary works design is required, I will collate all the relevant information and submit accurate design briefs for our engineers to work from. I also provide quotations for our customers to issue orders or use as a budget for tendering purposes.
What do you enjoy about it the most?
I enjoy meeting new people and building long-standing relationships with our customers. I also like working on my technical knowledge to provide the best solution and service. Knowing that I have provided the right solution, and the job was successful for the customer is what I enjoy the most.
What was it that made you want to follow a career in Technical Sales?
This was a natural route of progression for me, having developed a good understanding of both the business and the industry from working on the hire desk. I had the chance to work more closely with the sales teams as sales support and it was here that I realised this was the direction that I wanted to continue in. This was the first time MGF had someone progress from sales support into a junior sales role so it was new to both myself and the business. With their support, 4 years later I’m now successfully building my own reputation in the North West as a Technical Sales Representative and seeing that all the hard work is paying off.
Describe your background and how you got into the industry
I started at MGF as a business administration apprentice in the marketing department. I developed a good understanding of the business and settled into working life. After two years, I moved to Astley and started working on the hire desk. Here, I got a real feel of what the business does daily. After spending two years on the desk, I moved into a sales support role for the North West and Yorkshire regions. I spent time shadowing the technical sales reps and understanding their role. I learned from the best in the industry and knew my goal was to join them. After two years in this role, I became a junior sales representative and further progressed to covering my own sales area.
What do you find to be the most interesting projects to work on?
I enjoy working on projects with many different elements of temporary works; this allows me to promote the full range of products and solutions we can provide to the industry. The most interesting projects are when we have early engagement with the customer; this enables us to understand the project and the customer’s needs to provide the best possible solution. I also enjoy working with experienced individuals who share industry knowledge in return.
What do you appreciate about having a strong working relationship with customers and how that benefits your job?
Knowing you are the first port of call when customers have a problem or require technical advice. This means I can spend more time on providing them with a possible solution to their needs.
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